Strategic Plan

About Our Strategic Plan

James City County Department of Social Services’ 2025 Strategic Plan is a guide – for County employees and residents – to many of the critical priorities that will guide our team’s work to support our growing community over the coming years. There is virtually no corner of James City County that the team at Social Services does not engage in a variety of ways, as we work to ensure we provide the right balance of information, support and service to every resident in our community.

Download our Social Services 2025 Strategic Plan (PDF) for more information.

  1. Awareness & Outreach
  2. Team Growth & Culture
  3. Service Delivery

James City County Social Services

We will work to ensure that County residents and our community partners are knowledgeable about the work, resources and services we provide, and how best to access them.

  • Community Outreach
    Develop and implement a Community Outreach Plan to better communicate to and meet residents where they are and to educate residents about benefits and services.
  • County Collaboration
    Inventory existing outreach efforts, and identify new approaches to build on the department’s outreach efforts with our county partners to serve residents and grow community awareness of DSS services.
  • Physical Space
    Increase our ability to reach and serve all County residents by developing plans to address the department’s growing physical space needs and increasing access to DSS’ offices