You may request to pause service for one of the following situations:
Active-Duty Military may pause service for up to 12 months with a copy of their military orders as supporting documentation.
Curbside subscribers may pause service once within a fiscal year (July 1- June 30) for a minimum of 2 months, and a maximum of 6 months.
Pause requests must be made by the account holder.
Complete the request 2-weeks prior to the date(s) requested.
You must complete the online request form and consent to sign electronically. Otherwise, you may request to have a form mailed/emailed to you and you must return the form to us with a handwritten signature. To request the form, contact the Curbside Recycling Hotline at 757-253-6700.
Billing is prorated to the 1st of the month.
No daily or weekly proration will be allowed.
Resident must place their cart inside while service is paused.
Using the service while the account is in a paused status will prohibit participation in the program in the future.
All communication regarding the approval, denial, or additional documentation we may need to approve your request, will be sent to the email address you have provided on this form.